During a recent trip, I was helping a relative who is in need get a bus pass. It’s been many years since I’ve had to get a bus pass myself so I was not familiar with the process.
While we were standing there, I was completely unaware that we were being watched. I was explaining to my relative that I didn’t really know what I was doing. The cost of the bus pass was $25, all I had was a $20 bill and a $10. I put both bills in and change came out not in bills but in actual coins. I asked my relative”What the hell is this”? He explained to me that it was dollar bills in the form of coins. We got a slight laugh and started to collect the coins. Before I could turn around, a man came up to me from nowhere and asked if I had any change to spare.
I was completely caught off guard, I could not use my usual excuses about not having change. It was obvious that he saw me put money in machine and he saw the change returned. This was an awkward circumstance for me. There was a part of me that felt like I was being stalked and used and another part that gave me yet another perspective on business. I was not impressed with his tactics when I thought of it in the business realm, and it was not a win/win situation. My entire job was to give him money and help him. Do you look at your clients like this? Are you just looking for money to pay your bills or are you thinking of a benefit for them too?